🏦 Regulated by the Bank of Zambia

Submit.
Track.
Get Resolved.

GateOne's Complaint Tracking System ensures every complaint is handled fairly, transparently, and within BOZ-regulated timeframes.

Submit a Complaint → Track My Complaint

Resolution Timeframes

P1

Critical

System outages, fraud, large-scale failures

3 days
P2

Significant

Individual transaction failures, financial loss

5 days
P3

Standard

General queries, minor glitches

15 days

All complaints handled per BOZ Directives 2020

How it works

Three simple steps to get your complaint resolved

1. Submit

Fill in the complaint form. No account or login required.

2. Get Reference

Receive a unique reference number instantly upon submission.

3. Track & Resolve

Follow up anytime using your reference number and phone.

Ready to submit your complaint?

It takes less than 3 minutes. No account needed.

Submit a Complaint →